Peaks & Plains Site Map

Rent a home

• Apply for a home
• After you have the keys
• Before you apply

Buy a home

• Home ownership
• Chalk
• Shared Ownership
• Shared Ownership buying and selling

Exchange your home

• Mutual exchange
• Exchange your home
• Eligibility

Paying your rent

• Paying my rent
• Ways to pay my rent
• Problems paying your rent
• Universal Credit
• Tenant service charges
• Our partners who can help
• Changes to your rent from 1st April 2024

Repairs

• Book and track your repair
• Repairs and maintenance - Our Service Standard
• Emergency repairs
• Outstanding and rechargeable repairs
• Your responsibilities
• Our responsibilities
• Finding a handyperson or getting a bit more help at home

Your tenancy

• Your tenancy policy
• Removing someone from a tenancy
• Ending a tenancy
• Successions
• The Trust Tenant Charter – our promises to you
• Find out your Tenancy Reference Number
• How we can help with your tenancy
• Update your information
• Tenancy Fraud

Safety at home

• Gas safety
• Gas servicing
• Fire safety
• Water safety
• Electrical safety - How we keep you safe
• Asbestos safety
• Domestic abuse
• Stay living independently at home

Improvements

• Kitchens and bathrooms
• Other improvements

Permissions and alterations

• Aids and adaptations
• Pets and other animals
• Structural fixtures
• Satellite and digital TV
• Trees and hedges
• Sheds and greenhouses
• Water meters
• Mobility scooters and motorised wheelchairs

Home insurance

• Home contents insurance

Range and Pennine

• Fire safety
• Your responsibilities
• Building Safety Reporting

Caring for your home

• Boiler care in freezing weather
• Pest control
• Hunters Gate
• Damp, mould and condensation 2023
• Savills Stock Survey 2024

Leaseholders

• Leaseholder Handbook
• Leaseholder Customer Service Standards
• Ways to pay for leaseholders
• All about sinking funds
• Admin fees
• Insurance for leaseholders & shared owners
• Updating leaseholders' information
• Past events

Energy efficiency

• Working with E.on Energy
• Energy works case study
• Green case study

Buying your existing home

• Right to Buy
• Right to Acquire

Anti-social behaviour

• What is ASB?
• Report ASB
• Support and Enforcement Team
• Anti-social behaviour case review (complaints)
• Safeguarding
• Hate Crime

Grounds maintenance

• Your responsibilities
• Our responsibilities

Car parking and garages

• Apply for a garage
• Parking and abandoned vehicles
• Parking permits
• E-Permit Parking System

How your council can help

• Street lights
• Bins and refuse collections

Changes in your neighbourhood

• Ivy Road
• Northwich Road, Knutsford
• Warren Close, Knutsford
• Holmfield - Alderley Edge
• Coope Rd - Resident consultation
• Sunderland Street, Macclesfield

Honford Hall in Handforth

Neighbourhood plans

• The Neighbourhood Team
• Bollington
• Broken Cross and Upton Priory
• Hurdsfield, Macclesfield
• Knutsford
• Macclesfield West and Ivy
• Macclesfield South (including Moss Rose)
• Poynton and Disley
• Wilmslow and Handforth

Your say

• Why get involved
• How you can get involved
• Ask your Challenge Group
• Upcoming meetings and events
• Customer Voice Strategy 2022-25

Compliments and complaints

• Compliments
• Complaints
• Lessons learned
• 2024 Complaint Handling Code

What you have told us

• Your impact - Scrutiny recommendations
• Your feedback on our strategic plan
• Your say - our services

About the Trust

• Corporate Plan 2023-8
• Our purpose
• Our homes
• Equality, diversity and inclusion

Work for us

• Why work for us?
• Current vacancies
• Disability Confident
• Living Wage Employer

Our people

• The Executive Team
• Our Board

How we are doing

• Our performance
• News from the Regulator
• ESG Report 23/24
• Tenant Satisfaction Measures
• Gender pay gap - 2024

Documents

• Annual reviews
• Our policies
• Financial statements
• Privacy statement