Your home
Your home is at the heart of your relationship with us. Working together, we’ll both make sure you can continue to enjoy it.
The Trust Tenant Charter – our promises to you
Our Tenant Charter makes it clear what you can expect from us and, in return, what we expect from you. We're in this together.
Our service standards
- We will answer your call within three minutes and aim to answer 92% of enquiries right the first time.
- We will respond to all emails within five workings days of receiving it.
- Routine repairs will be offered in 28 working days, unless it is an emergency.
- We will acknowledge all complaints within five working days.
Our promises
What you can expect
Our relationship
We’re proud to offer quality customer service and our relationship with you is important to us.
Your tenancy
Your tenancy is the contract between you and us that allows you to live in your home. Find out what you can expect when you sign a tenancy agreement with us.
The Trust Tenant Charter does not change the terms and conditions of your existing tenancy agreement.
Something missing from this page?
Is there anything missing that you'd like to see on this page? Let us know!