Contact us

Find out more about how we can help you with everything from making changes to your tenancy to gas safety advice.
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  • Advice on dealing with rent arrears

    Please complete the form below:

    Send us a message

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    Live chat

    Weekdays only 10am to 4pm

  • We expect the very highest level of service from our contractors and we have agreements in place to reflect this.

    If something's not right we need to know.

    Please complete the form below:

    Report an issue with an external contractor

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    Live chat

    Weekdays only 10am to 4pm

  • You can rearrange your gas service appointment here:

    Please complete the form below:

    Rearrange your gas service

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    Live chat

    Weekdays only 10am to 4pm

  • You'll find more info here:

    Please complete the form below:

    Send us a message

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    Live chat

    Weekdays only 10am to 4pm

  • There are a number of options available to you when taking your first steps onto the property ladder.

    Shared ownership is one of them.

    Email Fran, our Development Sales Officer, and get the conversation started today:

    DevelopmentSales@peaksplains.org

    More on Shared Ownership

    Live chat

    Chat with us today and we can start looking into your options to take your first steps on the property ladder.  

  • For further information on homelessness, please click the below links relevant to your council.

    Alternatively, if you are currently homeless or believe you may become homeless in the near future, please contact Cheshire East Council on 0300 123 5017 (option 1)

    or 0300 123 5025 (out of hours service).

    Shelter also provide advice relating to homelessness, you can call: 0808 800 4444

     

    Live chat

    Weekdays only 10am to 4pm

  • Do you smell gas or suspect a gas leak at your property? Call Cadent: 0800 111 999

    Follow all advice, given below:

    • Do not smoke or light matches

    • Do not turn electrical switches on or off

    • Open doors and windows

    • Turn off the meter at the control handle unless the meter is in the cellar

    You will also have to contact us on 0800 012 1311 as we will need to attend.

    Top tips to staying gas safe in your home

    Live chat

    Weekdays only 10am to 4pm

  • More on fire safety in your home

    Please complete the form below:

    Report a fire hazard

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  • We're sorry to hear something isn't quite right.

    Our complaints page:

    • Tells you all about our two-stage complaints process.
    • Gives you a complaint form to fill in.
    • Includes our full complaints policy and more information about how to take your complaint further should you need to.

     

    Make a complaint

    Live chat

    Weekdays only 10am to 4pm

  • That's great to hear. We love good news and we always share all your compliments with the team.

     

    Send us your compliment

    Live chat

    Weekdays only 10am to 4pm

  • Great news! We'd love to have you on board as an involved customer. 

    Please complete the form below:

    Let us know how you'd like to get involved

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    Live chat

    Weekdays only 10am to 4pm

  • We are always looking to improve our service and realise that sometimes you may not agree with how we do things. We want to hear from you when this happens too.

    Please complete the form below:

    Your feedback

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    Live chat

    Weekdays only 10am to 4pm

  • Do you think we've missed something crucial off the website? or perhaps a link isn't working the way it should. Let us know, we'd love to hear your feedback on the website.

    Please complete the form below:

    Report an issue with the website

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    Live chat

    Weekdays only 10am to 4pm

  • Sorry to hear that. First of all read our guide and check your internet connection. In office hours please call us or chat to us online. Out of office hours please try again in half an hour, this may be a temporary problem.

    Live chat

    Weekdays only 10am to 4pm

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Emergency contact details

24 hour urgent repairs / emergency support
0800 012 1311

Do you smell gas? Call Cadent
0800 111 999

Contact details

Peaks & Plains Housing Trust

Ropewalks

Newton Street

Macclesfield

SK11 6QJ

For customer enquiries, you can call us 24/7 365 days a week on:

Call 0800 012 1311

If you call us outside of Monday to Friday 8:30-5pm, your call will be answered by our out of hours team.

 

You can email us, but only for non-emergency enquiries:

trust@peaksplains.org

You can also contact our Complaints Team directly by emailing:

complaints@peaksplains.org

(Please include your name, date of birth and email when you get in touch. We aim to respond to emails within 5 working days.)

 

 

For media enquiries please email: 

peaksplains@petal.co

Not for customer queries.

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