Challenge us
Meeting for 2-3 hours every five weeks - the Challenge Group helps us to improve the services that matter most to you.
How you can get involved
We want to hear from you! Your feedback helps us improve and make better decisions across the Trust. Whether you have a little time or a lot, there are plenty of ways to get involved.
How you can get involved
We’ve made it easier than ever to share your thoughts:
- Join a one-off session or get involved regularly
- Take part from home or attend in-person meetings
- Share feedback online, by phone, or in writing
Whatever works best for you, we’ve got an option to suit your lifestyle.
Planning to join a meeting?
Before you attend, please take a moment to read our Customer Code of Conduct. It outlines what you can expect from us and what we ask of you - to make sure everyone feels respected and heard.
Choose how you'd like to get involved
Collaborate with us
At this level, you can influence and have your say on the service we provide and you'll only need to dedicate around 1-2 hours every 3 months.
Comment on our services
Get involved from the comfort of your own home or come along to meetings that interest you most. At this level, you can dedicate as much or as little of your time as you'd like.
The Trust is now a member of Tpas, which means our customers can access their 'Members Only' services completely free.
Who are Tpas?
Tpas (Tenancy Engagement Expert) are the country's leading national tenant involvement organistation.
They are an organisation dedicated to improving tenant engagement standards across the country. They promote, support and champion tenant involvement and empowerment in social housing across England.
Included in the membership:
- Access to training
- Unlimited attendance at free regional events
- Magazines
- Briefings as well as a telephone and information service.
Make the best possible use of membership benefits today. Sign up here.
Rainbow Roofs are the LGBTQ+ Group for social housing residents across the North.
