Join our next Scrutiny
We run Scrutiny Panels twice a year - so why not join us for our next deep dive? Let us know that you'd like to get involved and we'll contact you for our next one.
Scrutiny - Reasonable Adjustments
During Spring 2026 Scrutiny our panel took a deep dive into our Reasonable Adjustments service, and made recommendations on how we can improve.
Reasonable Adjustments - your recommendations
We had 13 customers attending our first session and 9 customers the next two.
The Panel made nine recommendations, you can see them below:
- Use various channels to reach all customers and share useful referrals and signposting to services.
- Deliver a regular communication campaign encouraging customers to review and update their personal preferences and vulnerability details.
- Deliver a communications campaign across social media, PlainSpeaking, and website to raise awareness of how customers can report neighbour and safeguarding concerns to the Trust or external agencies.
- The group reviewed and recommended some changes to the Adaptations and Vulnerable Persons policies.
- Review key customer communications and documents to remove jargon.
- Review and refresh current Jargon Buster document.
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Create and publish Reasonable Adjustments leaflet on the website.
- Test the extended repairs service and share our findings with the panel with evidence on actual customer usage and factors influencing low uptake.