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Your impact

We wanted to know how to improve our services. Here's what you told us - and how we used your comments to make the way we work even better.

What is Scrutiny?

We invite our customers to join a Scrutiny Panel. These take place around twice a year.

This is where you focus on one of our service areas (eg grounds maintenance, repairs, anti-social behaviour) and you recommend how we can improve that service.

Here are our most recent Scrutiny Panels - along with the panels' recommendations.

Join our Scrutiny Panel

We're always looking for people to be apart of our next Scrutiny Review. Let us know if you'd be interested in finding out more.

Your say

Repairs Scrutiny: Spring 2024

Our latest Scrutiny panel looked into communications around our Repairs process - and how this can be improved

Scrutiny Panel - Repairs and communications

End of Tenancy Scrutiny Panel: Winter 2023

This Scrutiny looked into our End of Tenancy process and how we can improve.

See what was said

Anti Social Behaviour Scrutiny Panel: Spring 2023

This Scrutiny Panel looked into our anti social behaviour service, which covers how we deal with a range of unacceptable behaviour in our communities.

Read the recommendations

Cost of Living Scrutiny Panel: Winter 2023

This Scrutiny review looked at how we are supporting our customers through the cost of living crisis. Here are the recommendations our panel made.

Sign-up Process Scrutiny Panel: Spring 2022

A group of our customers and leaseholders investigated our sign up process and made a series of recommendations to improve how we do things here at the Trust. Take a look at their recommendations.