Our August round-up
Here's what our August Mystery Customers told us
We also found out that
80% of people accessed our website using their mobile phones.
100% of people said they were easily able to find the webpage that they were looking for.
100% of people used the search bar function on our website.
100% of people said that the relevant webpages had all the information on that they would expect to find.
Here's what we've learnt
One of our Mystery Customers had issues logging into 'My Account'. This is something we're feeding back to the relevant team.
It's good for our team to know that our website is covering the information you'd expect to see. This is something that we're constantly reviewing to make sure that you can find what you need, when you need it.