Neighbourhood Officer Drop-in
Your local Neighbourhood Officer holds a 'housing surgery' drop-in at the Weston Community Hub. The last Wednesday of the month, 9-11am.
Macclesfield West and Ivy
If you live in Ivy Meade or the Weston, this page is for you. Find out about all the work that we are doing in your area, from making homes safe and supporting residents to listening to your views and building new homes.
Your Neighbourhood Team for Macclesfield West and Ivy
The Income Officer for Macclesfield West and Ivy is Helen Took.
Who are the Income Team?
Our team of five works with any customer who needs us. We help them to pay their rent and service charges and support them in maintaining their tenancy.
What do we do?
We:
- help with benefit claims
- signpost customers to sources of help (eg food banks and financial support)
- work with customers to develop and implement payment plans
- support previous tenants to clear their debts
- visit our customers if necessary
- link in with other community-based activities that provide a wide range of support.
The Neighbourhood Officer for this area is Sophie Valentine.
You can contact Sophie by emailing trust@peaksplains.org
What's happening in your area...
Events and meetings
Our team were out and about in your area to make sure everything is as it should be on 31 March 2023.
We'll be holding more Estate Walkabouts in your area soon. We will aim to identify health & safety issues through estate inspections, and scheme visits by our officers, but welcome you to contact us and report anything you see too.
Find out more here.
Estate inspections
Keep an eye out for upcoming estate inspections.
Past events:
Customer satisfaction
From July-September 2024, customers* living in Macclesfield West and Ivy told us they were 72% satisfied with the overall service from us.
- 76% of customers told us they were satisfied with repairs in the last 12 months.
- However only 50% of customers were satisfied that communal areas were cleaned and well maintained.
Find out how we are doing - from repairs performance and customer satisfaction to the impact we have on our communities and the work we do with partners here: Our Performance.
*43 customers completed the survey
Customers, homes and other properties
Average age of a Peaks & Plains customer is 55.
Average age of Peaks & Plains customers who live in Macclesfield West and Ivy is 55.
In Macclesfield West and Ivy, we have 688 homes. These are made up of:
188 bungalows
129 flats
4 maisonettes
366 houses
In the area we also have:
140 garages
4 shops
93 inside shared spaces.
Did you know we’ll install smoke and/or heat detectors to current fire safety regulations in all shared spaces and service these in line with the British Standard?
We make sure that our homes are well maintained and safe
We plan to invest £3,143,189 over the next 1 - 5 years in this area.
Windows in all homes will be double glazed, and loft insulation will be improved as much as possible to help reduce your energy bills. Where appropriate we will also install alternative technology such as air source heat pumps or solar panels.
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Every year, we service 1631 gas appliances in the area.
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All gas heating systems including gas boilers, gas fires and other gas appliances that have been provided by us will be serviced annually.
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We’ll install and maintain carbon monoxide monitors in all homes with an open flue, solid fuel or where the boiler is in a bedroom/living area.
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All domestic and communal electrical wiring will be tested every 5 years.
- We will carry out surveys and maintain an asbestos register which will record the presence of any asbestos in internal and communal areas. We will repeat this survey according to best practice guidelines. These guidelines differ depending upon the type, location and condition of any asbestos found.
- See also: Safety at home
We’ll respond to all requests for adaptations from occupational therapists and install level access showers as a replacement to baths in all older person accommodation.
See also: Aids and adaptations
External painting and internal communal areas will be repainted every 7 years.
(Unless lease agreements specify earlier, or the condition of individual schemes requires a different timescale.)
The approach to replacing all major building components (such as windows, doors, kitchens and boilers) will depend on their current condition and whether they form part of our improvements programme of work.
Stock condition surveys and individual inspections will take place to determine whether replacement is required. This will identify where a component needs to be replaced earlier than scheduled, or where replacement works can be rescheduled due to the component not needing to be replaced.
Your voice in Macclesfield West and Ivy
Our Challenge Group meets every five weeks, but we have a range of ways to get involved for anyone living in Macclesfield West and Ivy
Customers in your area have made an impact by telling us...
Two members of our Challenge Group live in this neighbourhood.
We also have one members of the Grounds Maintenance Residents’ Group who lives in this area too.
Want to talk to us?
We hold a drop-in 'housing surgery' on the last Wednesday of the month at the Weston Community Hub, 9-11. Why not come and chat to your local Neighbourhood Officer?
Read more about what we've learnt from recent complaints
Local support and partners
Anti-social behaviour
We believe everyone has the right to enjoy their home and live peacefully alongside their neighbours. To make sure this is possible each person must play their part.
During July-September 2024, 63.2% of 43 customers living in your area who responded to our survey said they were satisfied with our approach to ASB.
In the last 12 months, we have dealt with and resolved 30 anti-social behaviour and hate crime cases in the area. Here is a summary.
8 neighbour disputes
3 noise-related
2 vandalism
6 threatening behaviour
1 verbal abuse
4 domestic abuse cases
1 harrassment
2 substance abuse
2 assault
1 hate crime
The Trust takes a multi-agency approach to dealing with ASB, there are a number of early interventions we can take such as referring cases for mediation, referring cases into complex case forums, using warnings and acceptable behaviour contracts and where necessary taking legal action such as a Civil Injunction or Possession Proceedings. We work closely with the Police and when required support them when they apply for a Closure Order against a property managed by the Trust. In most cases early interventions are successful and the Trust is able to resolve issues at the earliest opportunity.
Find out more about what we mean by 'anti-social behaviour' and how you can report it.
Related links from the Trust
Get involved in your community
We are looking for people in Macclesfield West and Ivy to help us to shape and improve our services. Would you like to get involved?