PlainSpeaking December 2025

Our winter newsletter is live

The winter edition of PlainSpeaking is now live and available in both online and printed formats.

We created a printed version to ensure that everyone, including those who are not web users or who haven’t provided their email addresses, can stay informed.

In this issue you can read about:

• Our Christmas Opening Hours
• Annual Review
• Our responsibilities
• Meet our Neighbourhoods Team 
• 5 tips for keeping your family safe this winter
• Damp, mould and condensation
• Connecting you with local support services  
• Our new Customer Voice & Experience Strategy 
• Christmas across the world
• Complaints process 
• Age UK Cheshire 

...and more

How can I get the printed version?

If you would like to receive a paper copy for yourself or request one for your neighbour, please send us an email,

or call 0800 012 1311

Read online

Click here to access the online version of the newsletter.