Meet Jayne, Tenancy Sustainment Officer

Tell us about yourself

I bring over 30 years of dedicated experience in the voluntary sector, where I have had the privilege of making a profound impact on the lives of vulnerable individuals. My journey began in a night shelter for homeless men and expanded to managing alcohol services, dry houses and supported accommodation for mental health patients transitioning out of Springfield Hospital in North Manchester, often helping them reintegrate after decades of inpatient care. As one of the pioneering Mental Health Advocates for MIND in Stockport, I have championed the rights of those facing mental health challenges and actively supported carers of family members.
 
My work also includes resettlement in Hulme, where I have fostered resilience among individuals with mental health issues. Recently, I shifted my focus to tenancy sustainment within the social housing sector, driven by my passion for providing stable living conditions that empower individuals to thrive. I believe that secure housing is the foundation for recovery and personal growth, and I am committed to using my wealth of experience to help tenants maintain their homes and build happier, healthier lives.

What your typical day looks like?

A typical day in my role as a tenancy sustainment worker begins early as I review my schedule and prepare for meetings with tenants. I check emails and prioritise any urgent matters, such as requests for assistance or updates from colleagues.

Then on to my visits; during which, I focus on building rapport and trust, listening tenants concerns and encouraging them to set personal goals for their housing stability. I also provide practical assistance, whether it’s helping with budgeting, connecting them to community resources or navigating tenancy agreements.

As the day winds down, I document my visits and follow up on the actions we’ve discussed with tenants. I prepare reports to track progress and identify any areas where additional support may be needed. My day often concludes with a short reflection on the achievements and challenges faced, reminding me of the importance of my role in supporting individuals to lead stable and fulfilling lives in their homes.

What do you do in your spare time?

When I'm not at work, I enjoy a fulfilling routine that allows me to unwind and connect with my passions. One of my favourite activities is taking long walks with my dog. These walks provide not only exercise but also a peaceful time to reflect and appreciate the outdoors.

In addition to my walks, I dedicate time to being a carer for my son, which is a role that brings me immense joy and purpose. Supporting him and being actively involved in his life is incredibly rewarding.

I also have a creative side that I nurture through pottery. I’ve set myself some exciting clay challenges for the year ahead, allowing me to experiment with new techniques and designs. Working with clay is a therapeutic outlet for me, and I love the sense of accomplishment that comes from crafting something unique. Balancing my personal interests with my responsibilities enriches my life and keeps me motivated.