Get Involved
Have your say on our services and influence decision-making across the Trust. There are lots of different ways to get involved - we're making it easier for you to tell us how we are doing and how we can improve.
You said, we listened
We've listened and acted upon what you've told us. Take a look below
These changes show how we’re listening to your feedback and making your home a better place to live.
In November 2025 we introduced a call-back system following feedback about wait times into our Contact Centre.
This means that customers can keep their place in the call queue without having to stay on hold – we'll give them a call back!
In 2026 we introduced our Pictorial Tenancy Agreement to create a visual version for our customers.
This means it covers the main points using pictures and short sentences following feedback on the accessibility of our existing agreements.
You've been telling us how you'd like to be contacted by the Trust.
Following feedback, we’ve made sure to train all staff on ‘preferences’ - meaning that we always check how you'd like to be contacted – whether that be via telephone, post, email or other.
During 2025/26 we worked with Acuity (who undertake our quarterly resident satisfaction surveys) to make sure their phone number was localised.
This was following feedback from residents that the original number used was sparking concerns around scam calls.
Acuity now call from a local 01625 number.